FAQ — Mizuka Spa Policies

1. What is your Cancellation Policy?

We totally understand — life happens!
If you need to cancel or reschedule your appointment, here’s how it works:

▪ If you cancel 3+ hours before your appointment

No worries at all — no fees apply.

▪ Cancelling or changing within 3 hours

A $35 fee per person will apply.

▪ Making changes within 1 hour of your appointment

A 50% service fee applies.

Your understanding helps us keep everything running smoothly so we can continue offering a calm, relaxing experience for all guests.

2. What if I’m running late?

We’ll always do our best to fit you in and make your session wonderful.
However:

Your treatment may need to finish at the originally scheduled time
Arriving 5 minutes early helps us prepare and ensures you enjoy the full experience

3. Do you offer refunds?

▪ Services

We’re unable to provide refunds for massage, head spa, or reflexology services once booked or completed.

▪ Want to change your service?

Absolutely fine — just let us know at least 1 hour before your appointment and we can switch you to another treatment of equal or lower value.

▪ Not fully satisfied after your session?

Please talk to us.
Your comfort and wellbeing matter to us — we’re happy to offer a free consultation to help resolve any concerns.

4. How do you handle my personal information?

We respect your privacy and keep your information safe.

We may collect details like your name, contact info, and basic health information to help provide safe, personalised treatments.

Your data is used only for scheduling, treatments, and payments
We never sell your data
We do not share it unless required for essential service support
You may request access, update, or removal of your data anytime

5. Do you charge a surcharge on public holidays?

Yes — a 10% public holiday surcharge applies.
This helps us ensure we can continue offering high-quality service even on busy holiday periods.
Thank you for your understanding ❤️